Refund and Return Policy
Effective date: Wednesday 21st October, 2026
This policy applies to purchases made directly from URAVE MAS LIMITED, including costumes, Monday wear, merchandise, event tickets and masquerader packages.
Costumes and personalised items
Costumes, Monday wear and personalised items may be produced or ordered specifically for each customer. We therefore do not ordinarily accept cancellations, returns or exchanges for a change of mind once production or customisation has begun.
Please check your measurements, size, section and order details carefully before paying. Requests to change these details are subject to production deadlines, availability and any additional costs disclosed and agreed beforehand.
Faulty or incorrect items
Inspect your order promptly after collection or delivery. If an item is damaged, defective, incomplete or incorrect, contact us as soon as reasonably possible with your order number, a description of the issue and photographs where helpful.
We will assess the issue and provide an appropriate remedy, which may include repair, replacement or refund, in accordance with applicable law. We will cover reasonable return costs where the issue is our responsibility.
Damage caused by misuse, accidental damage or alterations made after receipt is generally excluded.
Tickets and event packages
We do not ordinarily refund tickets or event packages because a customer changes their mind, cannot attend or does not use an included service.
Transfers require our written approval and may be subject to identification checks and published deadlines.
If URAVE MAS cancels an event without providing it on a replacement date, we will offer a refund for the cancelled event or undelivered service. If an event is postponed or materially changed, we will explain the revised arrangements and available refund options.
Deposits and payment plans
Any deposit, instalment schedule, cancellation charge and payment deadline will be disclosed before purchase. Any amount retained following cancellation must be consistent with the agreed terms and applicable law.
Refund processing
Approved refunds will normally be returned through the original payment method. We will confirm when the refund has been submitted; the time taken to appear in your account depends on your bank or payment provider.
Nothing in this policy limits rights or remedies available under applicable law.
Contact: info@uravemas.com
Telephone or WhatsApp: +1(868) 316-4106
Address: 29 Archer Rd, Point Fortin
