Consumer Data Privacy Policy

Effective date: Wednesday 21st October, 2026
URAVE MAS LIMITED is responsible for the personal information collected through our website and related customer services. This policy explains what we collect, why we use it and how to contact us about your information.

Information we collect

Depending on your interaction with us, we may collect:

  • Your name, email address, telephone number and billing or delivery address.
  • Order details, costume sizes, measurements and section preferences.
  • Payment status, transaction references and purchase history.
  • Customer enquiries and correspondence.
  • Website usage information, such as IP address, browser type and cookie preferences, where collected by our website.
We request only information reasonably needed for the stated purpose. Where identification is needed for verification, we will explain the requirement.

How we use information

We use personal information to process orders and payments, prepare costumes and packages, arrange collection or delivery, verify tickets, respond to enquiries, prevent fraud and meet applicable legal obligations.
We send promotional messages where you have opted in or where otherwise permitted by law. You can unsubscribe or contact us to stop marketing messages. Essential order and event updates may still be sent.

Payments

Payment information is handled through the payment services identified at checkout. Their privacy policies explain how they process your information.
Do not send full card details, security codes or banking passwords by email, WhatsApp or social media.

Sharing Information

We share information only where reasonably necessary with service providers such as payment processors, website hosts, ticketing platforms, costume fulfilment providers and couriers.
We do not sell customers’ personal information or provide it to sponsors for their independent marketing without separate consent.
Information may also be disclosed where required by law or reasonably necessary to investigate fraud or protect legal rights.
Where information is processed outside Trinidad and Tobago, we will assess the applicable requirements and safeguards before making that transfer.

Cookies

Our website may use cookies needed for essential functions such as shopping carts and checkout. Any optional analytics or advertising cookies will be explained through our cookie settings, with consent requested where required.

Security and retention

We use reasonable technical and organisational safeguards to protect personal information. No online system can guarantee complete security.
We retain information only for as long as reasonably needed to fulfil the purpose for which it was collected, handle disputes and meet applicable recordkeeping obligations. We then securely delete or anonymise it.

Your choices and requests

You may contact us to ask about information we hold about you, request access or correction, withdraw marketing consent, or request deletion where appropriate.
We may need to verify your identity. Some information must be retained to meet legal obligations or resolve outstanding transactions. We will explain any applicable restriction.

Event photography

Where photography or filming is planned, we will provide appropriate notice. Contact us with concerns about identifiable images of you. Any separate consent needed for a particular promotional use will be requested.

Updates and contact

We may update this policy to reflect changes in our practices or applicable requirements. The current version and effective date will appear on this page.
Contact: info@uravemas.com
Telephone or WhatsApp: +1(868) 316-4106
Address: 29 Archer Rd, Point Fortin